Terms and conditions
1. Who we are
The Speed Queen Gambelas self-service laundry at Praceta António Vicente Campinas 18, 8005-214 Faro, and the website speedqueengambelas.pt are operated by TD Serviços, Lda., NIPC 517263980, registered office at Avenida Francisco Sá Carneiro, Edifício Cambra Mar, Torre A, 6 BB, 8125-154 Quarteira, Portugal. Speed Queen® is a registered trademark of Alliance Laundry Systems, used under a franchise agreement.
2. Nature of the service
The store operates as a self-service, unstaffed laundry, 24 hours a day. Customers use the equipment at their own initiative, following the instructions displayed and good practice. By using the equipment you accept these terms.
3. Prices and payment
- Applicable prices are those displayed in the store and published on the Prices page, VAT included. In case of discrepancy, the prices displayed in the store at the time of use prevail.
- Payment is made before each cycle starts, by coins, notes, contactless card or Speed Queen app balance.
- App balance and top-up bonuses are governed by the app's terms, operated by Alliance Laundry Systems. Promotions are for a limited time and may be changed or withdrawn without notice; bonuses cannot be converted to cash.
- Invoices with a tax number can be issued on request by e-mail, stating date, time, machine and amount.
4. Using the equipment
- Respect the capacity shown on each machine. Overloading harms the wash and can damage the equipment.
- Do not put in the machines items unsuitable for machine washing, rubber-backed mats, footwear, items stained with fuel, oil or solvents, or any flammable material. These uses are prohibited for safety reasons.
- Do not add your own detergent, bleach or other products; detergent is dosed automatically.
- Empty pockets before washing. TD Serviços is not liable for damage to garments or to objects left in pockets.
- Remove laundry as soon as the cycle ends. Machines are shared; laundry left in machines may be removed by other users.
- Keep the space clean. No smoking, no alcohol, and no loitering without using the service.
5. Faults, refunds and retained laundry
- In case of a fault, a cycle that did not start, or laundry stuck in a machine, contact us on WhatsApp or by phone (+351 914 158 324) with the machine number, the time and the payment method used.
- Where the failure is attributable to the equipment, the cycle is refunded or credited to the app after checking the system records. No refund is due for choosing the wrong machine or programme, for overloading, or for voluntarily interrupting a cycle.
- Refund requests must be made within 7 days of use.
6. Liability
- TD Serviços is liable for damage caused by defective equipment as provided by law. It is not liable for damage to items that do not follow the manufacturer's care instructions, for items left in machines or in the store, or for lost or stolen personal belongings.
- Items found in the store are kept for 30 days and can be claimed through the contacts above.
- Customers are liable for damage they cause intentionally or negligently to the equipment and premises.
7. CCTV and security
The store is under video surveillance, signposted as required by law, to protect people and property. Images are handled under our Privacy Policy.
8. Children and pets
Children under 12 must be accompanied by an adult. Washing pet clothing, blankets and bedding is allowed; we recommend removing hair first and washing separately. Pets accompanying customers must be kept under control and must never be placed in the equipment.
9. Website
The content of this website is for information. TD Serviços tries to keep it up to date but does not guarantee it is free of errors or omissions. Links to third-party sites (App Store, Google Play, Google Maps, social networks) are provided for convenience; TD Serviços does not control and is not responsible for their content.
10. Complaints and dispute resolution
A physical Complaints Book is available in the store and an electronic one at livroreclamacoes.pt. In a consumer dispute you may use the Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) — consumidoronline.pt — or another alternative dispute resolution body listed at consumidor.gov.pt, under Law no. 144/2015.
11. Governing law
These terms are governed by Portuguese law. They may be updated; the version in force is the one published on this page.